Cancellation & Return policies

Cancellation & Return policies

Airline Tickets :

In the event of any cancellation of tickets, the Cancellation Policy of the Airline, valid at the relevant time will be applicable. You are advised to go through the specific Cancellation Policy details of the Airline chosen by you. You may have to go through the nearest counter of the Airline chosen in case of cancellation of ticket. It is always advisable to go through the concerned airline in case of cancellation of tickets, since refunds are faster through the airline.

You can also get the ticket cancelled through us for which you need to intimate to us in writing or by e-mail, if the booking is through e-mail and submit to us the PNR Number. The cancellation request that comes through e-mail, should be the same e-mail address through which the ticket was booked.

In case of multiple sector single ticket booking, cancellation request should be made within 15 days from the completion of ticketed itinerary. In any other case, the cancellation request is to be made within 15 days from the date of journey. Partly utilized tickets take a longer time for refund and the time varies from one airline to the other.

Processing of cancellation takes about 30 to 45 days from the date of receipt of the request letter along-with the original ticket. Refunds will be made by us in Indian Rupees and the same will be directly credited to your credit card account.

If your visa is not granted by the issuing authorities, the applicable cancellation fees will be payable. Further cancellation charges shall be levied as per the Cancellation Policy of the Airline chosen by you as stated hereinabove.

In addition to the cancellation charges of the airline, Certain charges are liable to be debited by us towards processing fees, as follows :

  • * Rs. 1,000/- for international ticket bookings
  • * Rs. 250/- for domestic ticket bookings

These amounts are liable to be modified, from time to time, depending upon our cancellation policy

Tour Cancellation Policy:

In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows: Number of days before departure Amount of Cancellation charges

  • More than 28 Days Deposit only
  • 27-14 Days 50% of the Tour Cost
  • 13-07 Days 75% of the Tour Cost
  • 06 Days or less 100% of the Tour Cost

In case of Special Trains Journeys and peak season hotel bookings a separate cancellation policy is applicable (which can be advised as and when required). Some cancellation and refund policies are out of our tender:

Refund for hotel payment will follow the hotel’s cancellation policy
Train tickets cancellations will follow the Railway’s policy
Flight tickets cancellations will follow the airlines company policy
In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.

RESPONSIBILITY :

All tour departures, itineraries, flights and hotels are subject to change with or without notice, as they are based on current schedules of transportation companies concerned.
All prices are subject to increase based on revision in fares and fluctuations in the exchange rates. In case of any increase, passengers will have to pay/bear the difference.
Timings of conveyance are subject to change and consequently may be revised at any time. The itinerary is subject to alteration before or during the tour with or without notice.
Travel Shoppe does not accept responsibility for losses and additional expenses, due to delays or changes in air, train, ships or other services, missed connections, sicknesses, weather, strike, or other causes howsoever caused, including force majeure and all such losses and expenses caused must be borne by the passenger. All arrangements for the services are made by Travel Shoppe in their capacity as agents only for and in the interest of the passengers, with respect to any air/land/sea transportation and hotel which may be included in the program, and as such, holds itself absolved of all liabilities for any injury, delay or damage from any cause, whatsoever, for which the passenger, by signing this contract undertakes to absolve Travel Shoppe and/or its representatives from any legal claims. All services are subject to the conditions and regulations referred to in the time tables, tickets, books, bills and notices of the companies concerned on whose airlines, steamers, railways, coaches and other transportation the passenger travels and the passenger by accepting Travel Shoppe tour or any other service, agrees that the firms and the companies concerned shall not be held liable for any loss, damage, injury, delay or detention caused howsoever.
All services & tours are subject to the rules & regulations of the Reserve Bank of India and Government of India and will operate as per the prevailing regulations & permissions being granted for such tours and services. The services and tours are subjected to the prevailing Indian Laws and all such laws amended from time to time. The airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes and conveyances. The passage contract in use by the concerned when issued, shall constitute the sole contract between the airlines and the purchaser of such tickets.
Any disputes arising out of/or in connection with the services, are subject to Indian Laws and the courts in Nagpur alone shall have jurisdiction.
No person other than the one authorized by Travel Shoppe, in writing, has the authority to vary, add, amplify or waive any stipulation, representation term or condition in the brochure.

Travel Shoppe shall in no circumstances whatsoever be liable to the client or any person travelling for:
a) Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and or damage or any misadventure howsoever caused. b) Any act, omission, default of independent contractor such as hotelier, hotel owner, owner of any airlines or shipping company, railway, ferryboat owner, operator, coach owner, operator, etc. or any other person or by any servant or agent, employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facilities or service for the client or for any person travelling with him, howsoever caused.
c) The temporary or permanent loss of or damage to baggage or personal effects howsover caused, in this condition, the expression "howsoever caused" includes negligence on the part of any person except the negligence on the part of Travel Shoppe.
No liability on the part of Travel Shoppe arising in any way out of this contract in respect of any tour, holiday, excursion facility, shall exceed the total amount paid or agreed to be paid for the tour/holiday and shall in no case include any consequential loss or additional expense whatsoever Each of these conditions shall be severable from the other and if any provisions were invalid, illegal or not enforceable the remaining provisions shall nevertheless have full force and effect.

COMMUNICATION :

The communication directed at the address of the client as disclosed to Travel Shoppe, shall be deemed to have been communicated to the client. Travel agent through whom a client books will act to relay information from client to Travel Shoppe and vice versa. Travel Shoppe shall not be responsible for any error on part of such travel agent in this regard.

FORCE MAJEURE :

Travel Shoppe shall not be responsible and/or liable for any damage caused to the client due to reasons beyond the control of Travel Shoppe (force majeure/Vis majeure) no liability on the part of Travel Shoppe arising in any way out of this contract, in respect of any tour, holiday, excursion facility shall exceed the total amount paid or agreed to be paid for the tour, holiday and shall in no case include any consequential loss or additional expenses whatsoever.

CLAIMS :

Each and every party/or passenger, shall deal with Travel Shoppe on an express and specific condition and understanding that not withstanding any clause, provision, custom or usage, Travel Shoppe shall not be liable to in any manner whatsoever in connection with the documentation, baggage, registration, reservation, transportation, insurance, accident, delay, cancellation, suspension, improper arrangements or any other eventuality. The client dealing with Travel Shoppe shall be bound by this specific understanding and shall not bring, make or raise any action, demand or claim against Travel Shoppe and/or its employees, Directors and shall also indemnify Travel Shoppe, if any claim is made or action is brought by any party claiming through the client against it because of his dealing with Travel Shoppe and shall always keep Travel Shoppe and or its employees fully indemnified against any claims howsoever caused. No claim or complaint of whatsoever nature and or any claim for damages shall be entertained and or admitted for consideration if lodged with the company beyond 30 days of end of our services and beyond 7 days at the end of package tour services. Whilst every effort has been made to ensure that the information contained in the Travel Shoppe brochures/websites/communiqués is correct at the time of going to press/being published, Travel Shoppe reserves the right to vary, amend, cancel, withdraw, change the operator, services.

Our Liabilities & Limitations:

Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.

Law & Jurisdiction

For all complaints, suits, claims or disputes of whatsoever nature relating to any products offered by Travel Shoppe, will be under the exclusive jurisdiction of Court of Agra.